Terms and Conditions
This website, www.theclassicdiamondscompany.com, (the "Website") is owned and operated by The Classic Diamonds Company (London) Ltd. ("we", “us”, "The Classic Diamonds Company" or "The Classic Diam Co."), a company registered in England and Wales under the company number 14111330, our VAT Number is 419271690.
To contact us please visit our Contact Us page.
By using this website, you certify that you have read and reviewed this agreement and that you agree to comply with its Terms. If you do not want to be bound by the Terms of this agreement, you are advised to leave the website accordingly. We only grant use and access of this website, its products and its services to those who have accepted its Terms. Please note that these Terms and Conditions also apply to all contracts you enter with us by means of distance communication such as a telephone or direct messages (e.g. when you view items on the website and contact us directly to place an order or commission a bespoke item).
Intellectual Property and Use of Website
You agree and acknowledge that all copyright, trademarks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in The Classic Diamonds Company. You are permitted to use this material only as expressly authorized by The Classic Diamonds Company. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of The Classic Diamonds Company. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website.
The Classic Diamonds Company shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.
The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. If any item is inaccurately priced due to a typographical or technical error on our part, you will be notified of the error and your money will be refunded to you. You will then have the option to purchase the item at the correct price. We are not legally required to sell an item at an inaccurate price. The Classic Diamonds Company may make improvements and/or changes to this website at any time without notice.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
When purchasing custom made goods from us, you acknowledge that all intellectual property rights to such goods remain the property of The Classic Diamonds Company. If the aforementioned is not permitted under applicable law, you grant us an exclusive, irrevocable, worldwide, perpetual and unrestricted right to use the design of the custom made goods, free of royalties. This includes, but is not limited to, the right to produce and commercially offer further items based on the respective custom made goods. Unless we explicitly state otherwise, we do not grant you any rights to create copies or derivatives of these goods. You agree to refraining from doing so. The Classic Diamonds Company reserves all rights to imagery related to the custom made goods. In particular, The Classic Diamonds Company is entitled to use this imagery for advertising purposes on all available channels, whether online or offline.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We may transfer our rights and obligations under these terms to another organisation.
Our Product and Services
The Classic Diamonds Company always strives to produce jewellery with the highest quality of craftsmanship and with a high priority placed on making jewellery that is wearable, comfortable and practical. Our main products and services fall into four categories:
Made to Order: These are existing designs of The Classic Diamonds Company which are offered on this website in a large variety of specifications, including different metal types, sizes and diamond carat weights. As we do not keep every variation of these designs in stock, the specific item you order might not be in stock at a particular time. If an item is not in stock when you order, we will make it to your specifications before shipping the item to you.
Customisation and Alterations: Our existing designs can be customised and altered in many ways without redesigning the original item. These customisations and alterations include, but are not limited to: personalised engravings, alternative earring backings, custom claw finishes and customer requests for diamond specifications other than those listed. We endeavour to accommodate all requests and can fulfil most requests free of charge. We reserve the right to charge for certain requests depending on the additional work required, or when a request significantly changes the value of the item (e.g. a request to use higher quality diamonds than those listed).
Bespoke Jewellery Service: Many of our customers prefer to commission us to design and make a unique item of jewellery. In close consultation with you, we will design your item of jewellery according to your description and specifications. Our design process draws on years of experience and makes use of cutting edge 3D printing and CAD design techniques. You will have unlimited opportunities to review and approve the final design and diamond specifications before we proceed to make your item of jewellery. All rings are made on a bespoke basis.
Exceptional Diamond Sourcing: Our longstanding relationships in the diamond cutting and trading industry and in diamond bourses around the world uniquely position us to source some of the most exceptional diamonds before they hit the market. Contact us privately about sourcing an exceptional diamond.
Most of the items on our website are made to order and therefore might not be in stock at a particular time. If an item is not in stock, we will make it according to your specifications before shipping the item to you. You are welcome to request any further customisation and we will endeavour to fulfil your request free of charge. You can also order bespoke items by contacting us directly with a description of your item and making use of our bespoke jewellery service.
While made to order items can be ordered via the website, any requests for further customisation or alteration should be added during checkout in the appropriate box, or communicated to us no later than 24 hours after placing the order through the website. If prior to ordering you have discussed a customisation or alteration with us, once you have placed the order online, please communicate your order number to us so that we are able to identify your order. We will review and contact you to confirm the details of your customisation before we proceed with making customised items.
If you would like to enquire about a product or service that is not included above you can contact us by email at firstname.lastname@example.org.
Enquiries and Quotes
For bespoke jewellery we only require a deposit after you have accepted our quote and before proceeding to the detailed design and diamond selection stage.
Any quote provided will be valid for 14 days. We will always endeavour to honour our quotes past this timeframe but due to fluctuations in diamond and gold prices we are not always able to do so. If the original quote is no longer valid, we will provide you the option to proceed with an updated quote.
Limitation on Liability
We are not liable for any damages that may occur to you as a result of your misuse of our website. We reserve the right to edit, modify, and change this Agreement at any time. This Agreement is an understanding between the company and the user, and this supersedes and replaces all prior agreements regarding the use of this website.
If you are a consumer, note that these terms are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
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Cookies may be used in the following ways:
To help us recognise you as a unique visitor (through a special number) when you return to our website. This allows us to tailor our content or advertisements to match your preferred interests, or to avoid showing you the same adverts repeatedly.
To compile anonymous statistics which allow us to understand how customers use our site, and to make improvements. We cannot identify you personally in this way.
Essentially, cookies allow us to enhance your experience with our website; they cannot be used by themselves to identify you.